Shipping and Returns

Welcome to our store! Below is our detailed shipping and return policy by region:

General Shipping Terms:

  1. Orders are processed within 2-48 hours after payment verification.
  2. Orders placed on holidays are processed on the next business day.
  3. Handmade or custom products may require additional delivery time.
  4. Changes to orders cannot be accepted after 6 hours as the warehouse has already started processing. 

Shipping Charges by Region:

  • United States: $10 USD for orders under $60 USD. Delivery: 2–8 business days.
  • Canada: $10 CAD for orders under $75 CAD. Delivery: 2–8 business days.
  • EU, UK, Australia & New Zealand: $10 USD for orders under $60 USD. Delivery: 3–8 business days.
  • Other Regions: $10 USD for orders under $60 USD. Delivery: 3–9 business days.
  • Overseas Territories & Islands: $10 USD for orders under $60 USD. Delivery: 5–12 business days.

Order Tracking: You'll receive a tracking number via email once your order ships. The tracking number becomes active 24 to 48 hours after shipping.

Address Accuracy: Please ensure your shipping address is correct to avoid delivery delays. Additional fees may apply if shipments are redirected or returned due to incorrect address information or if an address change is requested after dispatch.

Free Shipping: Free shipping is available for orders over $60. For security reasons and better tracking, our shipping partners may require a signature upon delivery.

Customer Support: Contact us at hello@stickwoll.com  for any questions.

Cancellation Policy: Orders that have already been shipped cannot be canceled. If your order has not yet been shipped, please contact us as soon as possible to initiate a cancellation.

Return Policy: For online purchases, you may return or exchange products within 30 days of receiving your order. To initiate a return or exchange, you must first obtain a Return Authorization Number (RAN) from our customer service team. This authorization is valid for 30 days from the issue date. Please note the following conditions for returns:

  • Products must be returned in their original, undamaged packaging.
  • Returns must include the original invoice and Return Authorization Number.
  • No returns or exchanges will be accepted for products that have been used, installed, or damaged.
  • The cost of return shipping and any associated risks are the responsibility of the purchaser, except in cases where the product is defective.
  • All products will be inspected upon receipt.
  • Refunds will be issued based on the original purchase price and processed through the same payment method used during purchase, upon receiving the return and a valid tracking number.

For in-store purchases, return and exchange policies are subject to the store's regulations and policies.

We reserve the right to refuse a return or exchange if we detect any abuse or fraud. Products marked as final sale, overstock, or discontinued are not eligible for returns or refunds.