Shipping and Returns

Welcome to our store! Below is our detailed shipping and return policy by region:

General Shipping Terms:

  1. Orders are processed within 2-48 hours after payment verification.
  2. Orders placed on holidays are processed on the next business day.
  3. Handmade or custom products may require additional delivery time.
  4. Changes to orders are not accepted after 6 hours. However, if the warehouse has already packed and transferred your order for dispatch within this timeframe, the order cannot be modified or canceled regardless of the time elapsed.

Shipping Charges by Region:

  • United States: $10 USD for orders under $60 USD. Delivery: 3–9 business days.
  • Canada: $10 CAD for orders under $75 CAD. Delivery: 3–8 business days.
  • EU, UK, Australia & New Zealand: $10 USD for orders under $60 USD. Delivery: 3–8 business days.
  • Other Regions: $10 USD for orders under $60 USD. Delivery: 3–9 business days.
  • Overseas Territories & Islands: $10 USD for orders under $60 USD. Delivery: 5–12 business days.

Order Tracking: You'll receive a tracking number via email once your order ships. The tracking number becomes active 24 to 48 hours after shipping.

Unclaimed Packages / Pickup Responsibility: Once your package has been shipped, you will receive a tracking number (active within 24–48 hours). It is the customer’s responsibility to monitor the tracking information and ensure timely pickup or acceptance of the delivery. If a package is returned to us due to the customer’s failure to retrieve it within the carrier’s holding period or due to absence at the delivery address, we are not liable for any return shipping costs, delays, or loss.
In such cases, any reshipment or refund (if applicable) may incur additional fees.

Address Accuracy: Please ensure your shipping address is correct to avoid delivery delays. Additional fees may apply if shipments are redirected or returned due to incorrect address information or if an address change is requested after dispatch.

Free Shipping: Free shipping is available for orders over $60. For security reasons and better tracking, our shipping partners may require a signature upon delivery.

Customer Support: Contact us at hello@stickwoll.com  for any questions.

Cancellation Policy: Orders that have already been shipped cannot be canceled. If your order has not yet been shipped, please contact us as soon as possible to initiate a cancellation.

Return Policy: For online purchases, you may return or exchange products within 30 days of receiving your order. To initiate a return or exchange, you must first obtain a Return Authorization Number (RAN) from our customer service team. This authorization is valid for 30 days from the issue date. Please note the following conditions for returns:

  • Products must be returned in their original, undamaged packaging.
  • Returns must include the original invoice and a valid Return Authorization Number.
  • No returns or exchanges will be accepted for products that have been used, installed, or damaged.
  • The cost of return shipping and any associated risks are the responsibility of the purchaser, except in cases where the product is defective.
  • A 20% restocking fee will be deducted from your refund to cover processing and repackaging costs.
  • All returned products will be thoroughly inspected upon receipt.
  • Refunds will be issued based on the original purchase price (minus the restocking fee) and processed through the same payment method used during purchase, once both the return and a valid tracking number have been received.

For in-store purchases, return and exchange policies are subject to the store's regulations and policies.

We reserve the right to refuse a return or exchange if we detect any abuse or fraud. Products marked as final sale, overstock, or discontinued are not eligible for returns or refunds.