Shipping and Returns

Welcome to our store! Below is our detailed shipping and return policy by region:

General Shipping Terms:

  1. Orders are processed within 2-48 hours after payment verification.
  2. Orders placed on holidays are processed on the next business day.
  3. Handmade or custom products may require additional delivery time.
  4. Changes to orders are not accepted after 6 hours. However, if the warehouse has already packed and transferred your order for dispatch within this timeframe, the order cannot be modified or canceled regardless of the time elapsed.

Shipping Charges by Region:

  • United States: $10 USD for orders under $60 USD. Delivery: 3–9 business days.
  • Canada: $10 CAD for orders under $75 CAD. Delivery: 3–8 business days.
  • EU, UK, Australia & New Zealand: $10 USD for orders under $60 USD. Delivery: 3–8 business days.
  • Other Regions: $10 USD for orders under $60 USD. Delivery: 3–9 business days.
  • Overseas Territories & Islands: $10 USD for orders under $60 USD. Delivery: 5–12 business days.

Order Tracking: You'll receive a tracking number via email once your order ships. The tracking number becomes active 24 to 48 hours after shipping.

Unclaimed Packages / Pickup Responsibility: Once your package has been shipped, you will receive a tracking number (active within 24–48 hours). It is the customer’s responsibility to monitor the tracking information and ensure timely pickup or acceptance of the delivery. If a package is returned to us due to the customer’s failure to retrieve it within the carrier’s holding period or due to absence at the delivery address, we are not liable for any return shipping costs, delays, or loss.
In such cases, any reshipment or refund (if applicable) may incur additional fees.

Address Accuracy: Please ensure your shipping address is correct to avoid delivery delays. Additional fees may apply if shipments are redirected or returned due to incorrect address information or if an address change is requested after dispatch.

Free Shipping: Free shipping is available for orders over $60. For security reasons and better tracking, our shipping partners may require a signature upon delivery.

Customer Support: Contact us at hello@stickwoll.com  for any questions.

Cancellation Policy: Orders that have already been shipped cannot be canceled. If your order has not yet been shipped, please contact us as soon as possible to initiate a cancellation.

Return Policy

We want you to feel confident choosing tiles for your project. Eligible online purchases may be returned within 30 days of delivery, with no restocking fee for qualifying factory-sealed products, subject to the terms below and applicable consumer rights.

Return Eligibility:

For voluntary returns, products must meet the following conditions:

  • Product Condition: Unused, uninstalled, unmodified, and undamaged.
  • Complete Sets: All tiles and components must be included in each set.
  • Original Packaging: Products must remain in their original factory-sealed packaging.

Our transparent packaging lets you view colours, patterns, and visual textures without opening, while protecting tile edges, finishes, and resale condition. Factory seals cannot be restored once broken, so opened or rewrapped products are accepted for voluntary returns only by exception.

Samples, including single-sheet samples, and items identified before purchase as final sale, clearance, discontinued, or non-returnable are excluded from voluntary returns.

Return Shipping & Processing:

Please contact us before shipping to obtain return instructions and a Return Authorization Number (RAN) for tracking and warehouse processing. Voluntary returns must be dispatched within 14 days of receiving instructions, unless otherwise agreed.

For change-of-mind returns, customers arrange and cover return shipping costs where permitted by law and disclosed before purchase. Returned products must be securely packed to prevent damage during transit.

Statutory Withdrawal Rights:

Where a statutory 14-day withdrawal right applies, customers may notify us within 14 days of delivery and must send the goods back within 14 days after notification.

Statutory withdrawals are not subject to voluntary return restrictions or restocking fees. Deductions for demonstrable diminished value caused by handling beyond necessary inspection, including qualifying packaging damage, may apply where legally permitted.

Damaged, Incorrect, or Defective Orders:

If your order arrives damaged, incorrect, or defective, please contact us promptly, preferably within 7 days of delivery, with photos of the products and packaging where available.

This recommended period does not restrict statutory remedies. Applicable remedies are provided without restocking fees, with return shipping covered where required by law.

Refunds & Fees:

Voluntary refunds are issued to the original payment method following receipt and inspection, subject to applicable legal deadlines.

  • Factory-Sealed Products: Eligible voluntary returns incur no restocking fee.
  • Opened or Damaged Seals: Products may be accepted for voluntary returns by exception, subject to a restocking fee of up to 20%, where permitted by applicable law and disclosed before purchase.

This fee helps cover inspection, handling, repackaging, and warehouse processing costs. The applicable fee is based on product condition and processing requirements and is calculated on the actual discounted purchase price of the affected returned sets.

Original shipping charges are non-refundable for voluntary returns, except where applicable law requires reimbursement of standard delivery costs.

Nothing in this policy limits or overrides applicable statutory consumer rights.